年底或季末一到，很多上班族最怕的就是——KPI 考核與 performance review！
要是主管用英文開場：「So, let’s talk about your performance this quarter.」
是不是腦中瞬間一片空白？
今天就要帶你用輕鬆自然的方式，學會如何用英文討論工作表現、設定目標、給回饋與自我檢討，不再害怕年終評估。
🎧Apple Podcast | Spotify
💬 Dialogue 會話
場景設定：
公司進入年度績效檢討期。台灣員工 Amy 跟外商主管 David 正在進行一對一 performance review。
English Dialogue
David: Hi Amy, thanks for joining the review today. How are you feeling?
Amy: A bit nervous, to be honest. It’s my first performance review in English!
David: No worries, you’ve done a great job this quarter. Let’s go over your KPI results.
Amy: Sure! I met most of my targets, especially in sales growth and customer retention.
David: That’s impressive. I also noticed you improved your presentation skills a lot.
Amy: Thank you! I tried to be more confident during team meetings.
David: Excellent. For next quarter, I’d like you to focus more on project management.
Amy: Got it. Should I set a new KPI goal related to that?
David: Yes. Maybe managing two key projects would be a good start.
Amy: Sounds good! Any feedback on what I can improve?
David: Just continue to communicate proactively and share updates more frequently.
Amy: Thanks, David. I really appreciate your constructive feedback.
David: My pleasure. Keep up the great work!
中文翻譯
David： 嗨 Amy，謝謝你今天來參加績效檢討。覺得怎麼樣？
Amy： 老實說有點緊張，這是我第一次用英文做 performance review！
David： 別擔心，這季你表現很不錯。我們先來看你的 KPI 結果。
Amy： 好的！我達成了大部分目標，特別是在 銷售成長 和 客戶留存率 上。
David： 很棒，我也注意到你的 簡報技巧 進步很多。
Amy： 謝謝！我開會時努力讓自己更有自信。
David： 很好。下個季度我希望你更專注在 專案管理。
Amy： 明白，我要不要設定新的 KPI 目標 跟這相關？
David： 沒錯，也許負責兩個主要專案是個不錯的開始。
Amy： 聽起來不錯！有什麼地方我還能改進嗎？
David： 繼續保持 主動溝通，並更頻繁更新進度。
Amy： 謝謝你，David。我很感謝你的 建設性回饋。
David： 不客氣，繼續保持好表現！
📚 Vocabulary Boost 重點單字
| 單字 / 片語 | 詞性 | 中文意思 | 英文例句 | 中文翻譯 |
|---|---|---|---|---|
| KPI (Key Performance Indicator) | n. | 關鍵績效指標 | We set new KPIs for the next quarter. | 我們為下季設定了新的績效指標。 |
| performance review | n. | 績效評估 | My performance review is scheduled for next week. | 我的績效考核排在下週。 |
| sales growth | n. | 銷售成長 | The team achieved a 20% sales growth. | 團隊達成 20% 銷售成長。 |
| customer retention | n. | 客戶留存 | Improving customer retention is our top goal. | 提高客戶留存是我們的首要目標。 |
| presentation skills | n. | 簡報技巧 | She improved her presentation skills this year. | 她今年簡報技巧有明顯進步。 |
| project management | n. | 專案管理 | I’m taking a project management course. | 我正在上專案管理課。 |
| constructive feedback | n. | 建設性回饋 | I appreciate your constructive feedback. | 我感謝你的建設性意見。 |
| communicate proactively | phr. | 主動溝通 | Try to communicate proactively with clients. | 試著與客戶主動溝通。 |
| targets | n. | 目標 | I reached all my quarterly targets. | 我達成了所有季度目標。 |
| achievement | n. | 成就 | Your biggest achievement was leading the campaign. | 你最大的成就是主導了那場活動。 |
🔍 Sentence Patterns 重點句型
| 句型結構 | 中文意思 | 英文例句 | 中文翻譯 |
|---|---|---|---|
| Let’s go over your … | 我們來檢視你的…… | Let’s go over your KPI results. | 我們來看你的績效結果。 |
| I noticed you improved your … | 我注意到你在……方面進步了 | I noticed you improved your presentation skills. | 我注意到你的簡報技巧進步了。 |
| I’d like you to focus on … | 我希望你著重在…… | I’d like you to focus on project management. | 我希望你專注在專案管理上。 |
| Should I set a new goal related to …? | 我應該設定與……相關的新目標嗎？ | Should I set a new goal related to that? | 我應該設定新的相關目標嗎？ |
| Any feedback on what I can improve? | 有什麼我可以改進的地方嗎？ | Any feedback on what I can improve? | 有什麼我能改進的嗎？ |
| Keep up the great work! | 繼續保持好表現！ | Keep up the great work! | 繼續保持！ |
| I really appreciate your … | 我真的很感謝你的…… | I really appreciate your feedback. | 我真的很感謝你的回饋。 |
| For next quarter, … | 下個季度…… | For next quarter, I’d like you to set new goals. | 下季我希望你設定新目標。 |
📖 Transcript 逐字稿
M: Hello and welcome to MJ English.
M：哈囉，歡迎來到 MJ English。
J: Great to be here.
J：很高興再次來到這裡。
M: Today, we’re tackling something that can be, well, a bit stressful for a lot of people: the performance review, or maybe you call it a KPI assessment.
M：今天我們要討論一個對很多人來說都有點壓力的主題——績效評估，也就是所謂的 KPI 考核。
J: Yeah,definitely high stakes sometimes.
J：對，有時候真的是關乎前途的大事啊。
M: But we’re gonna look at how you can handle these conversations using natural English.
M：不過我們今天要教你如何用自然的英文應對這種對話。
J: Exactly. We wanna make it less stressful by focusing on the language.
J：沒錯，我們要透過學語言的方式，讓這種場合沒那麼緊張。
M: So, let’s imagine a scene. An employee, Amy, is having her performance review with her manager, David.
M：那我們先來想像一個場景：員工 Amy 正在和她的主管 David 進行績效面談。
M: Let’s listen.
M：我們先來聽聽他們的對話。
公司進入年度績效檢討期。台灣員工 Amy 跟外商主管 David 正在進行一對一 performance review。
English Dialogue
David: Hi Amy, thanks for joining the review today. How are you feeling?
Amy: A bit nervous, to be honest. It’s my first performance review in English!
David: No worries, you’ve done a great job this quarter. Let’s go over your KPI results.
Amy: Sure! I met most of my targets, especially in sales growth and customer retention.
David: That’s impressive. I also noticed you improved your presentation skills a lot.
Amy: Thank you! I tried to be more confident during team meetings.
David: Excellent. For next quarter, I’d like you to focus more on project management.
Amy: Got it. Should I set a new KPI goal related to that?
David: Yes. Maybe managing two key projects would be a good start.
Amy: Sounds good! Any feedback on what I can improve?
David: Just continue to communicate proactively and share updates more frequently.
Amy: Thanks, David. I really appreciate your constructive feedback.
David: My pleasure. Keep up the great work!
中文對照翻譯
David： 嗨 Amy，謝謝你今天來參加績效檢討。覺得怎麼樣？
Amy： 老實說有點緊張，這是我第一次用英文做 performance review！
David： 別擔心，這季你表現很不錯。我們先來看你的 KPI 結果。
Amy： 好的！我達成了大部分目標，特別是在 銷售成長 和 客戶留存率 上。
David： 很棒，我也注意到你的 簡報技巧 進步很多。
Amy： 謝謝！我開會時努力讓自己更有自信。
David： 很好。下個季度我希望你更專注在 專案管理。
Amy： 明白，我要不要設定新的 KPI 目標 跟這相關？
David： 沒錯，也許負責兩個主要專案是個不錯的開始。
Amy： 聽起來不錯！有什麼地方我還能改進嗎？
David： 繼續保持 主動溝通，並更頻繁更新進度。
Amy： 謝謝你，David。我很感謝你的 建設性回饋。
David： 不客氣，繼續保持好表現！
J: Okay, so that was the dialogue.
J：好的，這就是剛剛的對話。
M: Pretty standard stuff on the surface, but there’s some really useful language in there.
M：表面上看起來很普通，但裡面其實有很多實用的英文用法。
J: Let’s break down some of that key vocabulary. This is like your toolkit for these kinds of conversations.
J：我們來拆解幾個關鍵字，這些字彙就像你在這種對話裡的工具箱。
M: Right. First up, KPI. We heard David say, “Let’s go over your KPI results.” KPI just stands for Key Performance Indicator.
M：首先是 KPI。David 說：「Let’s go over your KPI results（我們來檢視一下你的 KPI 結果）」。KPI 代表的是「Key Performance Indicator（關鍵績效指標）」。
J: Basically, the important targets you need to hit for your job, right? Like measures of success.
J：簡單來說，就是你在工作中需要達成的重要目標，用來衡量成果的指標。
M: And the review itself is often called a “performance review.” Pretty straightforward.
M：而這整個評估會面通常叫做「performance review（績效面談）」，非常直白。
J: Then, David mentioned specifics: “sales growth” and “customer retention.” Those are common business KPIs.
J：接著 David 提到了幾個具體項目：「sales growth（銷售成長）」和「customer retention（客戶留存）」，這些都是常見的商業 KPI。
M: Yeah, growing sales, keeping customers happy—standard goals.
M：沒錯，讓銷售提升、讓顧客滿意，這些都是典型的公司目標。
J: He also mentioned improving “presentation skills,” which is more of a soft skill, and the future focus: “project management.”
J：他也提到要提升「presentation skills（簡報技巧）」——這比較屬於軟實力，還有未來的重點：「project management（專案管理）」。
M: Skills development, basically.
M：簡單來說，就是「能力成長」的部分。
J: And Amy used a great phrase at the end: “constructive feedback.” That means feedback that’s helpful, aimed at improvement, not just criticism.
J：然後 Amy 在最後用了很棒的一個詞：「constructive feedback（建設性的回饋）」。意思是有幫助、能促進改善的回饋，而不只是批評。
M: Very important distinction. And David mentioned needing Amy to “communicate proactively.”
M：這是很重要的區別。David 還提到希望 Amy 能「communicate proactively（主動溝通）」。
J: Yes. Proactively meaning taking initiative, communicating before you’re asked or before problems arise. It shows you’re on top of things.
J：對，「proactively」的意思就是主動積極，在別人要求或問題發生前就先行溝通，表示你能掌握狀況。
M: Okay, so that’s the vocab. Now, let’s look at some practical sentence patterns you can actually use, whether you’re the manager or the employee reviewing yourself.
M：好，這是關鍵字彙。接下來我們來看一些你真的能在這種情境中用到的句型，無論你是主管還是被評核的員工。
J: How about starting the conversation? David used, “Let’s go over your KPI results.” Very direct, very clear.
J：像一開始開場，David 說「Let’s go over your KPI results」，很直接也很清楚。
M: Yes, sets the agenda. And for giving praise, notice he was specific: “I noticed you improved your presentation skills,” not just “good job.”
M：對，這樣可以設定議題。而在稱讚時，他也很具體地說：「I noticed you improved your presentation skills（我注意到你的簡報技巧進步了）」，而不是只說「Good job」。
J: Right. Specific praise feels more genuine and shows you’re actually paying attention.
J：沒錯，具體的讚美聽起來更真誠，也顯示你真的有在關心。
M: Then, for setting future goals, David said, “I’d like you to focus on project management.” Clear direction.
M：然後在設定未來目標時，David 說：「I’d like you to focus on project management（我希望你著重在專案管理上）」，給出很明確的方向。
J: And Amy’s response was great too, asking, “Should I set a new goal related to that?” That’s really proactive, like you said.
J：而 Amy 的回覆也很好，她問：「Should I set a new goal related to that?（我需要設定一個跟那有關的新目標嗎？）」這就很主動，正如你剛說的。
M: It really is. It shows you’re engaged and thinking ahead. It turns the feedback into an action plan.
M：真的。這表示你投入其中、在思考下一步，讓回饋變成具體行動計畫。
J: Definitely a phrase to remember. Another useful one, maybe if you’re the employee wanting feedback, is asking directly, “Any feedback on what I can improve?” It shows openness.
J：這句話真的值得記起來。還有一個很實用的句子，如果你是想主動求回饋的員工，可以直接問：「Any feedback on what I can improve?（有什麼我可以改進的地方嗎？）」這表示你態度開放。
M: Yes, shows you want to grow.
M：對，這顯示你想進步。
J: And then wrapping up positively, we heard Amy say, “I really appreciate your constructive feedback.”
J：然後在正面的結尾部分，我們聽到 Amy 說：「I really appreciate your constructive feedback（我非常感謝你給我的建設性回饋）」。
M: And David ended with, “Keep up the great work.” Both leave the conversation on a positive, forward-looking note.
M：而 David 的結尾是：「Keep up the great work（繼續保持好表現）」。這兩句話都讓對話以正面、積極的氛圍收尾。
J: It makes the whole process feel less like a judgment and more like, you know, a supportive check-in.
J： 這樣整個過程就不會像是被審判，而更像是一場支持性的交流。
M: So, having these kinds of phrases and understanding the key terms really can take a lot of the stress out of these business conversations, especially in English.
M：掌握這些片語與關鍵字能讓你在英文職場對話中減輕很多壓力。
J: It gives you a framework, a structure. You know how to start, how to give and receive feedback, how to talk about goals.
J：它給你一個框架、一個結構，讓你知道如何開場、如何給與接受回饋、如何談論目標。
M: Makes you feel much more confident.
M：這樣會讓你更有自信。
J: Totally. Confidence often comes from just having the right words ready, knowing how to phrase things professionally.
J：完全同意。自信很多時候來自於「有準備好正確的用詞」與「知道如何專業地表達」。
M: So, if you want to review all this, get the full transcript, the key vocabulary list, and those useful sentence patterns, we’ve put it all together for you. Just click the link below.
M：所以，如果你想複習今天的內容、看完整逐字稿、重點單字表和實用句型，我們都幫你整理好了。點下面的連結就可以看。
J: Yeah, definitely check that out. Having these language tools really does boost your professional confidence.
J：對，一定要去看看。這些英文工具真的能提升你的職場自信。
M: Absolutely. Okay, that’s all for this session of MJ English. Thanks for tuning in.
M：沒錯。好啦，這就是今天的 MJ English，謝謝收聽。
✅ Quick Check 小測驗
📌 延伸閱讀建議
- 【Business English】如何用英文談工作壓力 (stress at work phrases)
- 【Meeting English】開會回報進度用語全攻略 (project update English)
- 【Email Writing】如何用英文回覆主管的意見 (feedback email English)
