班機延誤別只會等！用英文凹到餐券、住宿、免費改簽

情境對話 Dialogue

場景：Grace 要飛回台北的班機臨時被取消，機場一片混亂。她沒有慌，走到櫃台前，一句句冷靜地跟地勤 Mark 爭取餐券、住宿和免費改簽。

下次這樣說 Next Time

3 句航班出狀況時直接拿來用的英文。台灣人最容易呆等吃悶虧，學會這幾句，餐券、住宿、改簽都爭取得到。

重點單字 Vocabulary Boost

重點句型 Sentence Patterns

逐字稿 Transcript

J: Two passengers, same cancelled flight. One ends up sleeping on an airport bench, starving, waiting for morning. The other walks away with a hotel room, meal vouchers, and a free 6 a.m. seat on another airline. The difference wasn’t luck, and it wasn’t status. It was about five sentences. I’m Jason, this is MJ English, and today we’re making sure you’re the second passenger.
J: 兩個乘客，同一班被取消的飛機。一個最後睡在機場長椅、餓著肚子等天亮。另一個帶著飯店房間、餐券、還有別家航空免費的清晨 6 點機位走人。差別不是運氣，也不是會員等級。差在大約五句話。我是 Jason，這裡是 MJ English，今天我們要確保你是第二個乘客。

M: I’m Mary. And the reason this matters so much is that airlines rarely volunteer anything. The compensation, the hotel, the meal vouchers — a lot of it exists, but it’s “ask and you shall receive.” The Taiwanese instinct is to wait quietly and not make trouble. In this situation, that instinct costs you money and a night’s sleep. So watch Grace. Her flight just got cancelled, and she’s about to model exactly how to ask — calm, polite, and specific.
M: 我是 Mary。這之所以這麼重要，是因為航空公司很少主動給你任何東西。賠償（compensation）、飯店、餐券——很多其實都有，但它是「你問了才給」。台灣人的直覺是安靜地等、不要找麻煩。在這個情況，那個直覺會害你損失金錢和一夜好眠。所以看 Grace。她的班機剛被取消，她正要示範到底怎麼開口——冷靜、有禮、具體。

J: Listen to her very first move, because it sets the whole tone — “Okay, what are my options?” That phrase, what are my options (我有哪些選擇), is the single most powerful thing you can say at a service counter. Compare it to the natural Taiwanese reflex — “What do I do now?” That one sounds helpless, and it puts all the work back on you. “What are my options?” does the opposite — it forces the agent to lay everything on the table. Rebooking, hotels, compensation — they’re all hiding inside that word, options.
J: 聽她的第一個動作，因為它定調了整段——”Okay, what are my options?”（好，我有哪些選擇？）。那個片語 what are my options（我有哪些選擇），是你在服務櫃台能說的最有力的一句。對比一下台灣人的自然反射——”What do I do now?”（那我現在怎麼辦？）。那句聽起來很無助，還把所有工作丟回給你。”What are my options?” 剛好相反——它逼地勤把全部選項攤在桌上。改簽、飯店、賠償——全都藏在 options（選擇）這個字裡面。

M: Mark offers a rebooking, and here’s where Grace levels up. She doesn’t just take the first thing offered — she keeps going. “Will the airline cover a hotel?” Cover (負擔費用) is the verb that asks “who’s paying for this?” without any drama. And notice Mark’s answer — “Since it’s weather-related, a hotel isn’t guaranteed.” Weather-related (天氣因素) is the magic phrase airlines use, because when it’s weather, their obligation shrinks. The moment you hear “weather-related,” you adjust — maybe no hotel, but you can still push for meals and a rebooking.
M: Mark 提供了改訂，而這裡是 Grace 升級的地方。她沒有只拿對方先提的東西——她繼續問。”Will the airline cover a hotel?”（航空公司會負擔飯店嗎？）。Cover（負擔費用）這個動詞，是在問「這誰出錢？」而且毫無火藥味。注意 Mark 的回答——”Since it’s weather-related, a hotel isn’t guaranteed.”（因為是天氣因素，飯店不一定有保障）。Weather-related（天氣因素）是航空公司會用的關鍵詞，因為一旦是天氣，他們的義務就縮小。當你一聽到 “weather-related”，你就調整——可能沒飯店，但你還是可以爭取餐點和改簽。

J: And that’s exactly what she does. “Is there any compensation for the delay — a meal voucher, at least?” Two things to steal here. Compensation (賠償) — say that word out loud and the agent instantly knows you understand you have rights. And “at least” is a beautiful little softener — “a meal voucher, at least” means “give me something, even if it’s the smallest thing.” It’s hard to say no to. Sure enough, Mark hands over meal vouchers for two meals.
J: 而那正是她做的。”Is there any compensation for the delay — a meal voucher, at least?”（這延誤有任何賠償嗎——至少給張餐券？）。這裡偷兩個東西。Compensation（賠償）——把這個字講出來，地勤立刻知道你懂自己有權利。還有 “at least”（至少）是個漂亮的小緩衝——”a meal voucher, at least” 意思是「給我點東西，哪怕是最小的」。這很難拒絕。果然，Mark 給了兩餐的餐券。

M: Then Grace does the thing most people never think of — she asks to go further. “If there’s an earlier flight on another airline, could you reroute me?” Reroute (改搭別的航線) is different from rebook. Rebook is usually the same airline, a later flight. Reroute means switch routes — even put you on a competitor. Most passengers don’t know agents can do this, so they never ask. Grace asks, and Mark finds her a partner-airline seat at 6 a.m. — “no extra charge.” Hours earlier home, for free, just because she asked.
M: 然後 Grace 做了大多數人從沒想到的事——她要求再進一步。”If there’s an earlier flight on another airline, could you reroute me?”（如果有別家航空更早的班機，可以幫我改搭嗎？）。Reroute（改搭別的航線）跟 rebook 不一樣。Rebook 通常是同一家航空、晚一點的班機。Reroute 是換路線——甚至把你排到競爭對手的班機。大多數乘客不知道地勤能這樣做，所以從不開口。Grace 開口了，Mark 幫她找到合作航空早上 6 點的位子——”no extra charge”（不額外收費）。早好幾小時到家，免費，只因為她問了。

J: And the final, pro-level move — “Could I get that in writing, just in case?” In writing (書面) is your insurance policy. Here’s the trap nobody warns you about: the agent who promised you everything goes off shift, a new person takes over, and suddenly “there’s no record of that.” A printed itinerary, an email, a stamped voucher — that’s proof. And “just in case” keeps it polite, so you’re not accusing anyone of lying. You’re just being smart.
J: 還有最後、高手級的一招——”Could I get that in writing, just in case?”（可以給我書面嗎，以防萬一？）。In writing（書面）是你的保險。這裡有個沒人警告你的陷阱：答應你一切的地勤下班了，換了個新人接手，突然「系統裡沒有這筆紀錄」。一份印出來的行程單、一封 email、一張蓋章的餐券——那就是證據。而 “just in case”（以防萬一）讓它保持客氣，所以你不是在指控誰說謊。你只是很聰明。

M: Let’s run the whole conversation again. This round, listen for the five power phrases in order — “what are my options,” “will the airline cover,” “is there any compensation,” “could you reroute me,” and “could I get that in writing.” Notice Grace never once raises her voice. She’s not the angry passenger yelling at the counter — she’s the calm one who knows exactly what to ask for. And she walks away with more than anyone shouting ever does.
M: 我們把整段對話再跑一次。這一輪，照順序注意聽五句強力片語——”what are my options”（我有哪些選擇）、”will the airline cover”（航空公司會負擔）、”is there any compensation”（有任何賠償）、”could you reroute me”（可以幫我改搭）、”could I get that in writing”（可以給我書面）。注意 Grace 從沒提高音量。她不是在櫃台對人大吼的憤怒乘客——她是那個冷靜、清楚知道該要什麼的人。而她拿到的，比任何大吼大叫的人都多。

[DIALOGUE REPLAY]
[重播情境對話]

M: Hearing it again, you can feel the whole strategy. Grace treats it like a checklist, not a fight. Options first, then hotel, then compensation, then reroute, then get it in writing. Each question opens a door the airline wasn’t going to open for her. That’s the real lesson: the staff aren’t your enemy, but they’re also not going to do your job for you. You have to know what exists and ask for it, one calm sentence at a time.
M: 再聽一次，你能感覺到整套策略。Grace 把它當成一份清單，不是一場架。先問選擇、再問飯店、再問賠償、再問改搭、最後拿書面。每一個問題都打開一扇航空公司本來不會替她開的門。這就是真正的一課：地勤不是你的敵人，但他們也不會替你做你的功課。你得知道有什麼東西存在，然後一句一句冷靜地要。

J: So here’s your homework before your next trip. Memorize the order — options, cover, compensation, reroute, in writing. Save it in your phone if you have to. The next time a board flips to “CANCELLED” and the whole gate groans, you won’t be the one slumped in a chair. You’ll be the one walking calmly to the counter, asking the right five questions, and walking away with a hotel, a meal, and an earlier flight home. Everything’s in the notes below.
J: 所以這是你下次旅行前的作業。把順序背起來——選擇、負擔、賠償、改搭、書面。需要的話存進手機。下次當看板翻成 “CANCELLED”、整個登機口一片哀號，你不會是那個癱在椅子上的人。你會是那個冷靜走到櫃台、問對五個問題、然後帶著飯店、一餐、和更早回家班機走人的人。所有內容都在下方連結。

M: I’m Mary. Remember — calm beats loud every time. The passenger who knows what to ask always does better than the one who just gets angry. Ask like Grace.
M: 我是 Mary。記住——冷靜每次都贏過大聲。知道該問什麼的乘客，永遠比只會生氣的人結果更好。像 Grace 那樣問。

J: I’m Jason. May all your flights be on time — but if they’re not, now you’re ready. See you next time on MJ English.
J: 我是 Jason。願你的航班都準點——但萬一沒有，現在你準備好了。下次 MJ English 再見。